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FAQ

Yes, disciple, you have reached the place where all of your questions may be answered. That is, if they're the most common ones asked about JAUNT. If you cannot find what you seek in the treasure of knowledge below, please email your query to marketing@ridejaunt.org.

What does JAUNT stand for?

Well, nothing now. However, when JAUNT was founded in 1975, it was a nonprofit corporation, and its name stood for Jefferson Area UNited Transportation (yes, we cheated on the N)). In 1982, it became a public corporation owned by the local governments, and JAUNT, Inc. was formed. So JAUNT (defined by the Merriam-Webster Dictionary as “a usually short journey or excursion undertaken especially for pleasure”) is now the legal name.

Do you transport only people with disabilities?

No. In fact, many people choose to ride JAUNT, even if they are able to drive, because of convenience and cost. But passengers with disabilities often ride at reduced rates.. Please note: To be picked up and dropped off by JAUNT within the Charlottesville city limits and the urban county ring immediately adjacent, you must be ADA-certified by Charlottesville Area Transit.

How much are my rides?

JAUNT ‘s fares depend on the area served and the routes traveled. For information on your locality, refer to our services and schedules, or contact us at (434) 296-3184, option 3 (reservations).

How do I schedule rides with JAUNT?

The simplest way is to call 434-296-3184, and press 3 to schedule a trip. Or you can email us with mandatory details (listed at our How to Ride page) at trips@ridejaunt.org at least two days in advance and wait for our confirmation. Our reservation staff will take care of the rest. If you need to cancel your ride, please do so at least two hours before your scheduled pickup.

Important for Charlottesville and Albemarle County passengers with disabilities: If you have a disability and live in or immediately around Charlottesville, before calling JAUNT, you should first call Charlottesville Area Transit (CAT) at 434-970-3840 to get their application for reduced fare or click here for an ADA-certification application (we have a partnership arrangement with CAT, so you could ride JAUNT for only $1.50). If you have a disability and live in rural Albemarle County, click here to get JAUNT’s application for reduced fare.

How do I pay for rides?

On the bus, you can pay the driver for each ride with exact change, or buy ticket books with U.S. legal tender (sorry, Monopoly money and bitcoin not accepted) or checks. In addition, you can purchase ticket books at our corporate office or order by mail (JAUNT, Inc., 104 Keystone Pl., Charlottesville, VA 22902). Make checks payable to JAUNT, Inc.

What are your hours of operation?

They vary by locality and service. In Charlottesville and Albemarle County, we provide service from 6 a.m. to 11:45 p.m., Monday through Saturday and 7:30 a.m. to 10 p.m., Sunday. You can check out schedules for all our service areas here.

Don’t you guys take any days off?

Just Christmas Day. And we limit our service on the following holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Black Friday, and Christmas Eve Day.

Will you pick me up when it snows?

It depends on our judgement of road conditions in different areas. We don’t follow school closings and delays. To find out if we’re servicing your locality, you should consult (in order of efficiency) our inclement weather line at 434-296-3184, option 5, our website and Facebook page, or the crawl on your favorite TV station. If we’re still running in your area and you want to ride, you’ll need to:

1. Contact your destination to confirm that it is open and their street is clear.
2. Check to see if your street is safe to travel on and your path to the bus is clear of debris, snow, and ice.

Otherwise, make sure you call reservations (option 3) as soon as possible to change or cancel your ride.