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Updates: Effective July 1

July 1, 2023

Important Announcements:

Effective July 1

Dear Valued Jaunt Clients,

Due to budget constraints and low ridership, Jaunt buses will no longer be running during the weekend in Buckingham County. Service during the work week will continue as usual.

Effective May 22nd

Dear Valued Jaunt Clients,

Beginning on Monday, May 22nd, a portion of Lane Road by UVA Hospital will be closed. Jaunt buses will pick up and drop off in front of UVA Hospital at the North Gate and Emily Couric Center.

Dear Valued Jaunt Clients,

Over the next several weeks and months, Jaunt, Inc. will be updating our current reservation system through both new technology and better processes. Our goal is to improve customer experience and overall trip reliability. We have a series of exciting upgrades in the works including a new VoIP (Voice over Internet Protocol) phone system, and a “Passenger Portal” which will provide clients the option to schedule and cancel trips online in both a web browser and a mobile-based app.

In anticipation of these exciting updates, we will be instituting the following procedural changes to better serve you. We ask for your continued patience and understanding as we work to improve our services.

Effective April 1^st the following changes will take place:

Jaunt will begin accepting reservations no more than 7 days in advance. (Please note: this will not impact subscription trips.)

Jaunt will no longer accept reservations by e-mail during off hours. Our Reservations team is available Monday through Friday, 8:30-5:00 p.m. and reservations can only be scheduled during those times. However, if you are ADA certified, please reach out to our Dispatch team (during Reservations team off hours) via email at dispatchemails@ridejaunt.org or by calling 434.296.3184 and pressing 2.

The option to make a reservation by leaving a voicemail will no longer be available during our off hours. You must schedule and confirm a booking by speaking with a member of our Reservations team directly. Again, if you are ADA certified, please reach out to our Dispatch team (during Reservations team off hours) by calling 434.296.3184 and pressing 2.

These procedural changes have been carefully considered and we feel are very much in line with our mission of safely delivering caring, attentive and inclusive service through convenient, innovative and sustainable transit solutions. Please reach out to our Customer Service Representative, Brandy Watson – brandyw@ridejaunt.org or call 434.296. 3184 if you have any questions or concerns.

Make a Reservation: Call at (434) 296-3184 or email trips@ridejaunt.org

Reservations are accepted Monday through Friday from 8:30 a.m. to 5:00 p.m. If you’re a first-time rider, please Call at (434) 296-3184 our friendly staff to get you set up in our data system. We’ll also answer your questions and give you helpful tips.

Updates: Effective July 1

Jaunt plans for the future - Alternative Fuels Study

Other Jaunt News:

Make a Reservation: Call at (434) 296-3184 or email trips@ridejaunt.org

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