Attention Jaunt clients, to ensure you can contact Jaunt, please be sure to use the phone number 434-296-3184, not Jaunt’s previous number ending in 6174.
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Please provide feedback about your experiencePhone Number Update
Reservation System Changes – 2023
Effective April 1, 2023
Dear Valued Jaunt Clients,
Over the next several weeks and months, Jaunt, Inc. will be updating our current reservation system through both new technology and better processes. Our goal is to improve customer experience and overall trip reliability. We have a series of exciting upgrades in the works including a new VoIP (Voice over Internet Protocol) phone system, and a “Passenger Portal” which will provide clients the option to schedule and cancel trips online in both a web browser and a mobile-based app.
In anticipation of these exciting updates, we will be instituting the following procedural changes to better serve you. We ask for your continued patience and understanding as we work to improve our services.
Effective April 1st the following changes will take place:
Jaunt will begin accepting reservations no more than 7 days in advance. (Please note: this will not impact subscription trips.)
Jaunt will no longer accept reservations by e-mail during off hours. Our Reservations team is available Monday through Friday, 8:30-5:00 p.m. and reservations can only be scheduled during those times. However, if you are ADA certified, please reach out to our Dispatch team (during Reservations team off hours) via email at dispatchemails@ridejaunt.org or by calling 434.296.3184 and pressing 2.
The option to make a reservation by leaving a voicemail will no longer be available during our off hours. You must schedule and confirm a booking by speaking with a member of our Reservations team directly. Again, if you are ADA certified, please reach out to our Dispatch team (during Reservations team off hours) by calling 434.296.3184 and pressing 2.
These procedural changes have been carefully considered and we feel are very much in line with our mission of safely delivering caring, attentive and inclusive service through convenient, innovative and sustainable transit solutions. Please reach out to our Customer Service Representative, Brandy Watson – brandyw@ridejaunt.org or call 434.296. 3184 if you have any questions or concerns.
Greene County Schedule Revised – Effective July 1, 2023
Effective July 1, 2023
Due to budget constraints in Greene County, a revised Jaunt bus schedule will take place on July 1st. The schedule is as follows:
Service will run from Monday – Friday.
No service on New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Subject to available capacity.
Greene County Link Service will pickup in Greene at 6:00 and 8:00AM and arrive in Charlottesville at 8:00 and 10:00AM respectively. Charlottesville pickup will be at 2:00 and 5:00PM and arrive in Greene County at 3:00 and 6:00PM respectively.
The Greene County Circulator (within Greene County, subject to available capacity) will have a first pickup at 7:00AM and last drop off at 5:00PM.
Experiencing Phone Issues
Service Announcement
Over this past month Jaunt has been transitioning our Reservations and Dispatch Call Centers to a new phone system which will provide a more efficient trip reservation process for our clients.
If you have experienced prolonged wait times or other issues in regard to your calling experience, please know that this should improve very soon, and the Jaunt team is working to resolve these issues quickly.
Thank you for your patience at this time.
If you need to reach us, please email us at trips@ridejaunt.org or use this form: How to Ride – Jaunt (ridejaunt.org
Newly Elected Jaunt Officials
On Wednesday June 21, 2023, Jaunt announced the election of new officers to its board of directors. The officers were elected by current members of Jaunt’s board of directors.
Jaunt’s new officers are:
President—Brad Burdette (Nelson County)
Vice President—Harold (Hal) Morgan (Fluvanna County)
Treasurer—Jacob Sumner (Albemarle County)
Secretary—Christine Appert (City of Charlottesville)
Immediate Past President—Bill Wuensch (Albemarle County)
The board re-appointed Lucas Ames (City of Charlottesville) to the Executive Committee.
Officer terms are for one year and begin July 1, 2023.
Jaunt is Central Virginia’s regional public transit system. The agency’s board members are chosen by the localities they represent. As board positions become available, qualified and interested persons may contact their local Board of Supervisors, or City Council office, for application procedures.
Jaunt is Central Virginia’s regional public transit system, connecting people to their community. Jaunt delivers convenient and reliable service with its on-demand and commuter routes, all through the use of current technology and a customer-focused approach. Jaunt is a public service corporation, owned by the region’s five local governments, and operating with financial assistance from community partnerships, federal and state transit grants, and local government funding support.
