Attention valued Jaunt clients: In efforts to improve our customer experience while using Jaunt’s Service, we are excited to announce our upcoming Passenger Portal. The Passenger Portal gives you an option to manage your own trips through a web based portal. Our Call Center will still be an option if you choose to use a representative to book your trip.
Passenger Portal Features:
Jaunt will issue personalized Client ID Cards to individual users.
Thank you for your patience as we provide more information in the next few weeks/months.
Attention Jaunt clients, to ensure you can contact Jaunt, please be sure to use the phone number 434-296-3184, not Jaunt’s previous number ending in 6174.
Thank you.
Effective April 1, 2023
Dear Valued Jaunt Clients,
Over the next several weeks and months, Jaunt, Inc. will be updating our current reservation system through both new technology and better processes. Our goal is to improve customer experience and overall trip reliability. We have a series of exciting upgrades in the works including a new VoIP (Voice over Internet Protocol) phone system, and a “Passenger Portal” which will provide clients the option to schedule and cancel trips online in both a web browser and a mobile-based app.
In anticipation of these exciting updates, we will be instituting the following procedural changes to better serve you. We ask for your continued patience and understanding as we work to improve our services.
Effective April 1st the following changes will take place:
Jaunt will begin accepting reservations no more than 7 days in advance. (Please note: this will not impact subscription trips.)
Jaunt will no longer accept reservations by e-mail during off hours. Our Reservations team is available Monday through Friday, 8:30-5:00 p.m. and reservations can only be scheduled during those times. However, if you are ADA certified, please reach out to our Dispatch team (during Reservations team off hours) via email at dispatchemails@ridejaunt.org or by calling 434.296.3184 and pressing 2.
The option to make a reservation by leaving a voicemail will no longer be available during our off hours. You must schedule and confirm a booking by speaking with a member of our Reservations team directly. Again, if you are ADA certified, please reach out to our Dispatch team (during Reservations team off hours) by calling 434.296.3184 and pressing 2.
These procedural changes have been carefully considered and we feel are very much in line with our mission of safely delivering caring, attentive and inclusive service through convenient, innovative and sustainable transit solutions. Please reach out to our Customer Service Representative, Brandy Watson – brandyw@ridejaunt.org or call 434.296. 3184 if you have any questions or concerns.
Effective July 1, 2023
Due to budget constraints in Greene County, a revised Jaunt bus schedule will take place on July 1st. The schedule is as follows:
Service will run from Monday – Friday.
No service on New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Subject to available capacity.
Greene County Link Service will pickup in Greene at 6:00 and 8:00AM and arrive in Charlottesville at 8:00 and 10:00AM respectively. Charlottesville pickup will be at 2:00 and 5:00PM and arrive in Greene County at 3:00 and 6:00PM respectively.
The Greene County Circulator (within Greene County, subject to available capacity) will have a first pickup at 7:00AM and last drop off at 5:00PM.
Service Announcement
Over this past month Jaunt has been transitioning our Reservations and Dispatch Call Centers to a new phone system which will provide a more efficient trip reservation process for our clients.
If you have experienced prolonged wait times or other issues in regard to your calling experience, please know that this should improve very soon, and the Jaunt team is working to resolve these issues quickly.
Thank you for your patience at this time.
If you need to reach us, please email us at trips@ridejaunt.org or use this form: How to Ride – Jaunt (ridejaunt.org
Provides curb-to-curb demand-response service in the counties of Buckingham, Fluvanna, Louisa, Greene, Nelson, and rural Albemarle. Also provides ADA paratransit service in the City of Charlottesville and urban Albemarle.
Provides fixed-route commuter service to UVA and downtown Charlottesville from Crozet, 29 North, Buckingham, and Lovingston. Reservations are not required to ride, just show up at the advertised stop and time.
We’d love to hear from you!
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