ADA services will begin running at 8:00 AM on Monday, January, 6, 2025. Due to inclement weather, it has been decided that all of the following areas will not operate on Monday, January 6, 2025:
All Greene County Services – Closed
All Nelson County Services – Closed
All Buckingham Services – Closed
All Fluvanna Services – Closed
All Louisa County Services – Closed
Rural Albemarle Services – Closed
Wednesday, January 1, 2025 Holiday Schedule
ADA (Regular Service Hours)
Rural – Medical Only
No Connect Routes Will Run On Wednesday, January 1, 2025
Attention valued Jaunt clients: In efforts to improve our customer experience while using Jaunt’s Service, we are excited to announce our upcoming Passenger Portal. The Passenger Portal gives you an option to manage your own trips through a web based portal. Our Call Center will still be an option if you choose to use a representative to book your trip.
Passenger Portal Features:
Jaunt will issue personalized Client ID Cards to individual users.
Thank you for your patience as we provide more information in the next few weeks/months.
Attention Jaunt clients, to ensure you can contact Jaunt, please be sure to use the phone number 434-296-3184, not Jaunt’s previous number ending in 6174.
Thank you.
Effective April 1, 2023
Dear Valued Jaunt Clients,
Over the next several weeks and months, Jaunt, Inc. will be updating our current reservation system through both new technology and better processes. Our goal is to improve customer experience and overall trip reliability. We have a series of exciting upgrades in the works including a new VoIP (Voice over Internet Protocol) phone system, and a “Passenger Portal” which will provide clients the option to schedule and cancel trips online in both a web browser and a mobile-based app.
In anticipation of these exciting updates, we will be instituting the following procedural changes to better serve you. We ask for your continued patience and understanding as we work to improve our services.
Effective April 1st the following changes will take place:
Jaunt will begin accepting reservations no more than 7 days in advance. (Please note: this will not impact subscription trips.)
Jaunt will no longer accept reservations by e-mail during off hours. Our Reservations team is available Monday through Friday, 8:30-5:00 p.m. and reservations can only be scheduled during those times. However, if you are ADA certified, please reach out to our Dispatch team (during Reservations team off hours) via email at dispatchemails@ridejaunt.org or by calling 434.296.3184 and pressing 2.
The option to make a reservation by leaving a voicemail will no longer be available during our off hours. You must schedule and confirm a booking by speaking with a member of our Reservations team directly. Again, if you are ADA certified, please reach out to our Dispatch team (during Reservations team off hours) by calling 434.296.3184 and pressing 2.
These procedural changes have been carefully considered and we feel are very much in line with our mission of safely delivering caring, attentive and inclusive service through convenient, innovative and sustainable transit solutions. Please reach out to our Customer Service Representative, Brandy Watson – brandyw@ridejaunt.org or call 434.296. 3184 if you have any questions or concerns.
Provides curb-to-curb demand-response service in the counties of Buckingham, Fluvanna, Louisa, Greene, Nelson, and rural Albemarle. Also provides ADA paratransit service in the City of Charlottesville and urban Albemarle.
Provides fixed-route commuter service to UVA and downtown Charlottesville from Crozet, 29 North, Buckingham, and Lovingston. Reservations are not required to ride, just show up at the advertised stop and time.
We’d love to hear from you!
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